Refund and Cancellation Policy

At Calorifics, we are committed to your health and wellness journey. This policy outlines our refund and cancellation procedures to ensure transparency and fair treatment for all our members.

General Refund Policy

Non-Refundable Membership Fees

• Membership fees are non-refundable once billed and payment has been processed
• This applies to all subscription plans: monthly, quarterly, and yearly memberships
• Processing fees and administrative charges are non-refundable under all circumstances

Exception Policy

• Refunds may be considered only in exceptional circumstances and at the sole discretion of Calorifics management
• Such circumstances include technical failures on our part that prevent service delivery
• Medical emergencies that prevent you from continuing the program (medical documentation required)

Money-Back Guarantee

Eligibility Criteria

We offer a 100% Money-Back Guarantee under the following specific conditions:

1. No Results Achieved

• You must complete your entire diet package duration as prescribed
• You must follow the diet pattern provided by your assigned dietitian consistently
• Results are measured based on the specific goals set at the beginning of your program

2. Documentation Requirements To be eligible for our money-back guarantee, you MUST:

• Share meal photos with your assigned dietitian regularly throughout the program
• Share daily walking/exercise step photos as requested
• Maintain 75% compliance rate – meaning 75% of total required meal and walking step photos must be shared by the end of your package
• Attend all scheduled consultations and follow-ups

3. Timeline

• Money-back claims must be initiated within 7 days of package completion
• The guarantee applies only after your complete diet package expires
• Partial completion of packages does not qualify for money-back guarantee

4. Evaluation Process

• Our team will review your compliance records and progress data
• The assigned dietitian will provide an assessment of your adherence to the prescribed plan
• Management reserves the right to make the final decision on money-back guarantee claims

Cancellation Policy

How to Cancel

For Monthly Plans:

• Provide at least 7 days notice before your next billing date
• Cancellations can be requested via phone (8799609533) or email
• Your access will continue until the end of your current billing period

For Quarterly/Yearly Plans:

• 30 days notice required for cancellation requests
• No refunds will be provided for the unused portion of quarterly/yearly plans
• You may freeze your membership instead of cancelling (subject to freeze policy)

Cancellation Procedures

1. Contact our support team at 8799609533 or via email
2. Provide your membership details including name, phone number, and membership ID
3. Specify your reason for cancellation (optional but helps us improve)
4. Receive confirmation of your cancellation request within 24-48 hours

What Happens After Cancellation

• You will retain access to your plan until the end of your current billing period
• No new charges will be applied to your account
• You will lose access to consultations and personalized support
• Downloaded materials and previous recommendations remain accessible during the notice period

Membership Freeze Policy

Freeze Duration

• Available freeze duration depends on your specific plan and package
• Monthly plans: Up to 30 days freeze per year
• Quarterly plans: Up to 60 days freeze per year
• Yearly plans: Up to 90 days freeze per year

Freeze Conditions

• You may freeze your membership at any time during your active subscription
• Freeze requests must be made at least 3 days before your next billing date
• The freeze period extends your membership duration accordingly
• Freeze policies can only be revised by management discretion

How to Request a Freeze

1. Contact our support team at 8799609533
2. Specify the reason for freeze and desired duration
3. Receive confirmation and revised billing schedule
4. Your membership will resume automatically after the freeze period

Transfer and Upgrade Policy

Plan Upgrades

• You can upgrade your membership plan at any time
• Upgrades take effect immediately with prorated billing adjustments
• The price difference will be charged to your payment method on file

Plan Transfers

• Membership transfers to family members may be allowed with management approval
• Transfer requests must be made in writing with proper documentation
• Administrative fees may apply for membership transfers

Dispute Resolution

Internal Review Process

1. First Contact: Reach out to our support team at 8799609533
2. Escalation: If unresolved, request escalation to management
3. Review Period: Allow 7-10 business days for thorough review
4. Final Decision: Management’s decision on refund/cancellation matters is final

Documentation Required

For any disputes, please provide:

• Membership details and payment receipts
• Communication history with your assigned dietitian
• Progress photos and documentation (if applicable)
• Specific details about your concern or claim

Special Circumstances

Medical Emergencies

• Serious medical conditions that prevent program continuation may qualify for special consideration
• Medical documentation from a licensed physician is required
• Each case will be reviewed individually by our management team

Technical Issues

• If technical problems on our end prevent service delivery, appropriate remedies will be provided
• This may include service credits, extensions, or in severe cases, refunds

Contact Information

For all refund and cancellation requests, please contact us:

Phone: 8799609533
Website: https://calorifics.in

Customer Support Hours: 
Monday to Saturday: 9:00 AM – 7:00 PM IST
Sunday: 10:00 AM – 5:00 PM IST

Important Notes

• This policy is subject to change with 30 days notice to existing members
• All refund decisions are made at the sole discretion of Calorifics management
• This policy supplements but does not replace our Terms and Conditions
• By using our services, you acknowledge that you have read and understood this Refund and Cancellation Policy

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We encourage you to reach out to our team if you have any questions about this policy before starting your wellness journey with us.